Shipping Information

• Models in stock generally ship in 2 days from receipt of order.
• Models not in stock generallyship within 2 weeks of receipt of order.
• We ship via Common Carrier, and Priority Air Services.
• We will always select the most appropriate, least expensive shipping alternative. We ship anywhere, domestically or internationally.
• Expedited Shipping Services are available for an additional charge.
• Orders must be received by 1:30 PM Pacific time to be shipped the next day (subject to availability).

• Due to the size, weight and nature of the contents, receiving an Omnirax shipment is different from receiving most other shipments. 
• Please inspect freight upon delivery before signing the delivery receipt. If a box has a crease, crunch, puncture, foot print, tire track, or any damage, please open the box and inspect the freight in front of the driver and note any damages on the delivery receipt.
• Make sure all the boxes are there (the shipping labels tell you how many should be part of the order).  If a box is missing, please note it on the delivery receipt and contact us immediately. If the model takes 5 boxes, the box labels say "1 of 5", "2 of 5", etc. So if the shipper misplaces box 4, you'll be able to tell by looking at the labels that you have all the boxes but #4, and then we'll be able to get you the missing contents of that box quickly.
• In the very rare event that your delivery is indeed damaged, please do not refuse freight- note all visible damages on the delivery receipt, open the boxes to inspect damaged product and call us immediately so we can verify which boxes were damaged, and can send you replacements. It is much quicker and easier to replace one box or part, than replacing the entire shipment.
• Please also do not discard the damaged piece or packaging as we may need it for inspection for filing the claim with the freight company.  We will replace all damaged parts free of charge within 14 days of the delivery date.